Call or not to call your customers?

Did you ever wonder what to do when a customer is writing you about an urgent issue? What is an “urgent” issue anyway? In this post, I will give you some keys about what tools bring the most satisfying outcome for your customers.

Call or not to call your customers?

Integration of the Customer Success role with Marketing and Sales

Keeping communication open is essential not only with customers but also within the company’s departments.  In this article, I will discuss the common issues when it comes to communicate about customers with Sales and Marketing.

Integration of the Customer Success role with Marketing and Sales

Let’s go through the Customer Journey! (Part 2)

In the previous blog post, we went through the first three steps of the customer journey, which were Trial, Onboarding and Adoption. In this article, let's see how to care for your customers in the later stages of their journey.

Let’s go through the Customer Journey!  (Part 2)